Customer Service Works » Provides training programs and consulting services. Public workshops, newsletter and contact details.
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Impact Learning Systems » Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
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Professional Edge » Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
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Customer Service University » Provides customer service videos and training programs. Includes online ordering and contacts.
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Interaction Metrics » Customer service audit specialists.
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KL Consultancy » Offers customer service training programes. Profile and courses.
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M2S2 Communications » Provides services focused on the telephony industry. Profile, events and contact information.
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T & T Training » Customer service training and consultancy.
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Glasstap Training Services » Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
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Tooty Inc. » Customer service and sales strategy evaluating, developing, training and monitoring.
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Scott Brown » Principle-based presentations on customer service. Contains profile, topics details, interview and client list. Akron, Ohio.
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Caliluna Consulting » Provides online customer service training for employees and managers to increase profits and improve business.
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Corporate Dynamics, Inc. » Training and consulting solutions for customer service, sales, and management related issues.
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Myra Golden Seminars » Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
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Measure-X » Customer service and retention training and measurement. Includes testimonials and services.
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Belding Skills Development Corp. » Provides seminars and workshops on the topic. List of services, newsletter and contacts.
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Rapid Results » Offers training covering customer service, sales, leadership, telephone skills.
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Martrain Ltd » Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
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Mark Eppler & Associates » Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
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JoAnna Brandi & Company, Inc. » Customer care training program for managers.
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Focus Training » Providing customer service, telephone sales, and leadership training.
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Communication Strategy Consultants » Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
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Gehegan & Associates » Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
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Telephone Doctor » Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
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SunShower Learning » Video-based training program to inspire positive attitudes in front-line customer service employees.
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Oriel Training » Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
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Service Strategies » Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations.
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Learning Journey, Inc. » Solutions to help increase employee morale and give better customer service through communication and corporate culture.
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1stCo Business Development » Custom training solutions in customer service.
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LMR Associates » Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
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Learning Curve » Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
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Service Quality Institute » Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
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ContactPoint » Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
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Customer Focus, Inc. » On-site customer service training for service representatives.
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Global Learning Partners, Inc. » Training and consulting company offers performance improvement and continuining education programs.
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Dionco Inc. » A retail consulting firm specializing in retail selling skills and customer service skills.
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Peak Performance International Pty Ltd » Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
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CustomNet Services » Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
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Ceres Innovations Inc. » The CERES model places employees at the center of customer relations within the company
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Expressive Concepts » Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
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Sterling Consulting Group, Inc. » Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
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Power Train » Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.
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Signature Worldwide » Offers customer service and sales skill training programs. Events calendar, and newsletter.
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Thank You Very Much, Inc. » Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
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Craig Harrison's Expressions of Excellence » Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
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Jones Associates » Specializes in researching, preparing and delivering training programs
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Customer Service Review, Inc. » Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
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Ford, Lisa » Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
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The Physics of Customer Service » International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
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Optimum Operating Procedures and Services Pty Ltd » Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
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